PADD F.A.Q.
Frequently Asked Questions

How does the Visa Gift Card work?
A Visa Gift Card can be used wherever Visa debit cards are accepted. To use the card at a point-of-sale terminal, simply select "credit" and sign the receipt. A Visa Gift Card does not have a PIN, therefore, selecting "debit" will cause the card to be declined. Each time the Visa Gift Card is used, the purchase amount is deducted from the available balance until that balance reaches zero. Once the entire card amount has been spent, it can no longer be used as a method of payment. It can be kept as a keepsake or discarded.
 
What should I do if my Visa Gift Card is lost or stolen?
If your card is lost or stolen, call our Customer Service Center at 1-888-799-0028 as soon as possible so that the card can be canceled and replaced. As long as the lost or stolen Visa Gift Card is reported immediately, the recipient may not be responsible for any unauthorized charges. After the Visa Gift Card is canceled, we will send a replacement card with the remaining balance, minus a Replacement Card Fee that will be deducted from the card balance. Please refer to the Cardholder Agreement provided with your Visa Gift Card for additional information.
 
How do I activate my PADD Visa Gift Card?
Go to www.GiftCardLab.com/PADD  and hit the activation tab at the top. Enter in the 4 digit number listed on the back of your card.
 
Are there any restrictions on the images I can place on my Visa Gift Card?
Yes, we have restrictions that apply and must be followed to have your card design approved.
All submissions must be original and authored by the Entrant.
No trademarks, service marks, trade names, brands,
     or copyrighted material of third parties. may be used.
No names or depictions of public figures, public officials, or celebrities may be used.
No personal information, for example, phone numbers, addresses,
     account numbers or PINs may be used.
No obscene, vulgar, pornographic, profane, or violent statements or images may be used.
No depictions of alcohol, tobacco, firearms, gambling, drug use, or illegal conduct may be used.
No religious, bigoted, racist, or overtly political statements or images may be used.
No defamatory images or statements may be used.
 
What values can the Visa Gift Card be purchased in?
You may purchase a Visa Gift Card with a value of as little as $10 and as much $250.
 
What if the Visa Gift Card expires before the card value is spent?
We encourage cardholders to use the entire gift amount before the Visa Gift Card expires. Any remaining balance can be returned to you, if requested. Funds are distributed by check within 10 to 12 weeks, less a Card Account Closure Fee deducted from the card balance. The Card Account Closure Fee amount is disclosed on the back of the Visa Gift Card, as well as in the Cardholder Agreement provided with the Visa Gift Card.
 
Can I make a purchase for more than the amount remaining on my Visa Gift Card?
To make a purchase for more than the amount remaining on your Visa Gift Card, you will need to know the remaining balance on the card and pay the difference with cash, check, credit card or debit card. Some merchants may require that the Visa Gift Card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. You will need to consider this when attempting to use a Visa Gift Card.
 

How do I know what the balance is on my Visa Gift Card?
It's easy to keep track of what's left on the Visa Gift Card. Enroll the Visa Gift Card online at www.GiftCardLab.com to view your balance or call Customer Service 24-hours a day using the phone number found on the back of the Visa Gift Card. A merchant will not be able to tell you how much money you have remaining on the Visa Gift Card. Knowing your balance before shopping will help assure that the Visa Gift Card has enough funds available to pay for your purchases.
 
 
What is your cancellation or refund policy?
Once your order is placed, you cannot make any changes. If for some reason you need to cancel your order, we will refund your money as long as the full value remains on the gift card. A Card Account Liquidation Fee of $15.00 per card will be removed from the card balance. The $5.95 Enrollment Fee is non-refundable. Please refer to the Cardholder Agreement  provided with your Visa Gift Card for additional information.
 
Can I add additional funds to my Visa Gift Card?
At this time the cards do not have the capability of having funds added to them.
You can easily order anew card and load it with the desired credits.
 
Can I put a message on the Visa Gift Card?
Yes, you can select from one of several messages to have embossed on the Visa Gift Card, or you can choose to have no message.
 
What kind of packaging is the Visa Gift Card mailed in?
The Visa Gift Card is mailed in a standard letter package. You can select from five different themed carriers to send your gift card in. This is offered at check out.
 
Is the Visa Gift Card sent to me or to the recipient?
You can send the card directly to the recipient or to yourself so that you can give the gift in person. If you purchase more than five cards on one order or have a single card with a value of more than $100, the card(s) will be mailed to the purchaser’s billing address.
 
Can I get cash from the bank using my PADD VISA Gift Card?
No.
 
What are the fees attached to my PADD VISA Gift Card?
They can be found in the Terms and Conditions online at http://www.giftcardlab.com/Conditions.aspx